Solutions
Seven capabilities, one operating company.
Clients rarely need only one. Most start with the problem that hurts, then add the next. The point of the group is that adding the next one does not mean adding a vendor.
The capabilities
EVX CX
Bilingual inbound, outbound, retention and back office — staffed, measured and improved as one managed operation rather than a pool of seats.
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EVX AI
Production voice and chat agents that take orders, qualify, schedule and resolve — with people on the escalation path and every interaction auditable.
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EVX CRM
CRM, pipelines, funnels, calendars and marketing automation configured around your actual sales motion — then operated, not just installed.
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EVX Workforce
Sourcing, vetting, hiring and retaining bilingual talent in the Dominican Republic, with local employment and compliance handled by us.
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EVX Technology
Time and attendance, automated quality assurance, operational analytics and the control panels that let a manager see the operation without opening six tabs.
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EVX Consulting
Diagnostics, process redesign, KPI and SOP design, and migration planning — the work that has to happen before automation is worth doing.
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EVX Quality
Interaction evaluation, scorecards, coaching and calibration — with an audit trail that shows what changed and why.
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How they fit together
- People run itEVX CX staffs and operates customer service, sales and back office with dedicated, remote or hybrid teams.
- Automation absorbs the repetitive partEVX AI takes the volume that does not need judgment, and hands over the moment it does.
- The system holds the demandEVX CRM manages the pipeline, the follow-up and the calendar so nothing is lost to silence.
- The team gets built and managedEVX Workforce recruits, employs and schedules, including attendance through EVX Time.
- Quality closes the loopEVX Quality turns interactions into documented changes rather than a monthly score.
- Technology and consulting sit underneathThe platforms that let a supervisor see the operation, and the diagnosis that says what to change before anyone automates it.
Acquisition-level services
Some services are bought by a different person, at a different moment, for a different budget. Those have their own page.
Where clients usually start
Most engagements begin with one process that is visibly failing — a queue nobody answers at peak, a pipeline that leaks at the second touch, a team that cannot be hired fast enough. We take that one over first. Expanding into the rest is a decision you make later with evidence, not a bundle you sign up front.