Scorecards you can defend
Criteria written down before the evaluation, so a score is a measurement and not an opinion.
Quality assurance platform
Reviews that produce a documented change, not a monthly score.
Interaction evaluation, scorecards, coaching and calibration — with an audit trail that shows what changed and why.
Criteria written down before the evaluation, so a score is a measurement and not an opinion.
Every finding points at the specific interaction that triggered it. Coaching is about a moment, not a trend.
Evaluators scored against each other on the same interaction, because an inconsistent scorecard is worse than none.