Real training, not a script drop
You get the reasoning behind the rules, because the rules came from calls that went wrong. Knowing why is what lets you handle the call the script did not predict.
Careers
We hire for judgment. The rest we train.
EVX Global runs bilingual customer operations for companies across the Americas. If you can hold a conversation in English and Spanish and you care whether the customer actually got what they needed, we want to talk.
Why work here
You work with the automation, not against it
AI takes the repetitive volume. What reaches you is what needs a person. That makes the job harder and considerably less boring.
Feedback tied to a real moment
Quality reviews point at a specific interaction and what to do differently, not at a monthly score you cannot act on.
U.S. hours, employment in order
Eastern time schedules, with local employment and compliance handled properly.
Work models
On-site
From EVX-managed facilities in the Dominican Republic, with the team around you.
Remote
From home, under the same standards, tools and quality process as the floor.
Hybrid
Part of the week on the floor, part remote, depending on the operation.
Career areas
Customer service
Inbound support, bilingual desks and retention.
Sales & appointment setting
Outbound, qualification and calendar work.
Technical support
Tiered troubleshooting for product and platform teams.
Back office
Data, verification, reconciliation and administrative processes.
Quality & training
QA analysts, coaches and trainers.
Supervision & operations
Team leads, supervisors and workforce management.
Open positions
No open positions matching your profile right now?
Join our talent network. We review it first every time an operation opens, and being in it puts you ahead of anyone applying from scratch.
Join our talent networkHow our hiring process works
- 01
Application
You apply to a position or join the talent network. Both go to the same place.
- 02
Screening
We check language level, experience and availability against what the operation needs.
- 03
Interview
A conversation, in both languages when the role is bilingual.
- 04
Assessment
A practical exercise close to the real work — not a personality quiz.
- 05
Client or internal review
Some roles include a review with the client whose operation you would join.
- 06
Offer or talent pool
If it is not a fit now, you stay in the pool and we come back when it is.
Candidate questions
Can I work remotely?
Depends on the position. Remote opportunities may be available to qualified candidates in eligible countries depending on the position, client and operational requirements. We do not promise that every role is remote, and we do not promise that every country is eligible.
Do I need to be bilingual?
For most positions, yes — English and Spanish. Some back office and administrative roles do not require it.
What equipment do I need for a remote role?
A reliable computer, a stable internet connection and a headset. We ask about all three in the application so nobody wastes an interview finding out.
I applied before and heard nothing. Should I apply again?
Yes. Operations open and close constantly, and a profile that did not fit in March may be exactly what is needed in September.
Is there a cost to apply?
No. There is never a cost to apply or to be hired. If anyone asks you for money on our behalf, it is not us.
Join our talent network
This is not an application to a specific vacancy. It puts you in the pool we search first — by language, experience, country, availability and work model — every time a new operation starts.