Nearshore operations · CX · AI · Workforce

People. Technology. AI.
Built to scale business.

EVX Global runs the customer operations of companies expanding across the Americas — one operating model instead of five vendors.

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  • Talent × Technology
  • Human × AI
  • Operations × Intelligence
  • Local × Global Scale

BPO & Contact Center

Human teams when people matter.
Automation when speed matters. AI when intelligence can scale. One operating partner connecting all three.

We staff and run customer service, sales and back-office operations with dedicated teams — on-site, remote or hybrid — and apply technology and AI where they actually help. AI enhances the operation. It does not replace it.

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Capabilities

Six capabilities, one operating company.

Clients rarely need only one. The point of the group is that they don't have to assemble it from six different vendors.

EVX CX BPO & Contact Center The operation, run as a managed service against your numbers. EVX AI AI & Automation AI agents that work inside a real operation, not inside a demo. EVX CRM CRM & Revenue Automation The pipeline, the follow-up and the calendar, wired to how you sell. EVX Workforce Recruiting, staffing & WFM Nearshore talent, employed properly, working under your direction. EVX Quality Quality assurance platform Reviews that produce a documented change, not a monthly score.

One partner. One operating ecosystem. Multiple ways to scale.

All capabilities →

How we work

We run the operation before we automate it.

Most outsourcing sells headcount and most AI vendors sell a demo. The order is the reason the automation survives contact with real customers.

  1. 01

    Take it over

    We staff and run the process as it exists today, and measure what it really costs — volume, handle time, escalations, failure points.

  2. 02

    Fix the process

    Then we redesign it. Automating a broken process only produces broken outcomes at higher speed.

  3. 03

    Automate what earns it

    AI takes the repetitive volume, people keep the judgment calls, and every automated interaction stays auditable.

Why nearshore

Close enough to manage. Far enough to make sense.

Your business hours

Santo Domingo runs on U.S. Eastern time. Your morning stand-up is our morning stand-up — no overnight handoffs, no next-day answers.

Genuinely bilingual

Agents who move between English and Spanish inside the same call, for a customer base that increasingly does the same.

A floor you can visit

A short flight from Miami and New York. Clients who want to see the operation can see the operation.

Tell us what the operation looks like today.

The first conversation is a diagnosis, not a pitch. If nearshore is the wrong answer for you, we will say so.

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