Support
EVX Support
One place to reach us: your account, your CRM, your billing and your implementation.
How to reach us
Write to contact@evxglobal.net from the address on your account and we reply within one business day.
contact@evxglobal.netHours
Monday to Friday, 9:00–18:00 (EST)
Dominican Republic · Sheridan, Wyoming, USA
What we can help with
- Your CRM account
- Access, users, phone numbers, integrations and anything that is not behaving as it should.
- Your implementation
- Where your technical discovery stands, what we are building and what we need from you next.
- Your plan and billing
- Change your plan, update your card or cancel: you can do it yourself from the “Manage my subscription” link in your confirmation email, and we can walk you through it.
- Something urgent
- Tell us in the first line that it is blocking your operation, and it moves to the front of the queue.
Faster if you include
- Your company name
- What you expected to happen
- What happened instead
- A screenshot, when the screen shows the problem
Two things we will never ask you for
Your password and your card number. Nobody at EVX needs them: support works without either, and any message asking you for them is not from us.