Time and attendance
Attendance, schedules and exceptions, in production and certified.
Time and attendance, automated quality assurance, operational analytics and the control panels that let a manager see the operation without opening six tabs.
Who this is for
For operations that cannot see themselves — where a supervisor needs six tabs to answer one question.
The problem
Operational data lives in the systems that produced it, which means nobody sees the operation, only its pieces.
What this covers
Automated quality assurance
Machine review of interactions, with a documented rule for when a signal may escalate and when it may not.
Operational control
A control layer that never shows a zero when it means "no data". Those two things do not look alike on a dashboard.
What we run
- Time and attendanceEVX Time: punch, schedules, exceptions and approvals, in production and certified.
- Automated quality assuranceMachine review of interactions, with a written rule for when a signal may escalate and when it may not.
- Operational controlA control layer over the systems that already exist, reading on a schedule instead of querying live.
How it is built
- Never on the critical pathIf the control layer stops, the operation keeps selling. That is the non-negotiable requirement it was designed around.
- A zero is never "no data"When a source is unavailable the screen says so and gives the reason. On a dashboard those two things do not look alike, and confusing them costs decisions.
Where it is used
- Integrating what does not talkThe CRM, the telephony, the ordering backend and the spreadsheet somebody actually uses. Most operational pain is the gap between systems, not inside them.
- Building what nobody sellsCoverage validation by geographic polygon, an availability rule that matches how the business really works, a report that does not exist in any product.
- Keeping the integrations aliveAn integration is not delivered, it is maintained. APIs change, credentials expire, and the failure shows up as a customer complaint.
- Data that reaches a decisionGetting the operational number out of the system and in front of whoever decides, in a form they will act on.
What we build, integrate and operate
We are explicit about the boundary. We build the layer specific to your operation — integrations, validation rules, internal tools, reporting. We integrate established platforms rather than rewriting them. We operate what we deliver, because software handed over and abandoned degrades until it is replaced.
- Integration between systems of recordSo the order, the ticket and the customer are the same object everywhere.
- Automation of operational workThe steps a person repeats today with no judgement involved.
- Internal toolsBuilt when no product fits, not because building is more interesting.
- Operation and maintenanceIncluding what breaks at three in the morning.
Questions we get asked
- Do you replace our systems?
- Rarely, and never as an opening move. Replacing a system of record is the most expensive change an operation can make, and most problems are at the joins.
- Do you build custom software?
- When no product fits. Building is a cost, not a virtue: a maintained integration usually beats a new application.
- Who maintains it afterwards?
- We do, unless you prefer otherwise. An integration nobody maintains fails silently, and you find out through a customer.
- Do you work with our IT team?
- Yes, and it works better that way. They know the constraints we would otherwise discover the expensive way.