Time and attendance
Attendance, schedules and exceptions, in production and certified.
Time and attendance, automated quality assurance, operational analytics and the control panels that let a manager see the operation without opening six tabs.
Attendance, schedules and exceptions, in production and certified.
Machine review of interactions, with a documented rule for when a signal may escalate and when it may not.
A control layer that never shows a zero when it means "no data". Those two things do not look alike on a dashboard.