Order taking services
Take the order right the first time, in the system that fulfils it.
Outsourced order taking by phone, chat and WhatsApp — operated by trained agents, AI voice agents, or both, and written directly into the system that actually dispatches the order.
Who this is for
For operators losing orders to a busy line, a mis-heard address or an order that never reached the kitchen, the warehouse or the route.
The problem
An order lost at the phone is lost twice: the revenue, and the customer who now knows you are hard to buy from. Peak hours are exactly when your staff is least able to answer, which is exactly when the orders are worth the most.
What we take
- Phone ordersInbound order capture with the catalogue, the modifiers and the price in front of the agent.
- WhatsApp and chat ordersThe channel a growing share of customers prefer, staffed like a queue rather than left to whoever sees it.
- Address and coverage validationConfirming the delivery address resolves to a real serviceable zone before the order is accepted, not after.
- Quoting and confirmationReading the total back and getting an explicit confirmation before anything is registered.
How it is delivered
- Human agentsTrained on your catalogue, your upsell rules and your exceptions.
- AI voice agentsHandling the repeatable order end to end, escalating to a person the moment judgment is needed.
- HybridAI absorbing the peak while people take what is complex, on the same queue.
Questions people actually ask
Do you integrate with our POS or ordering system?
That is the point. An order captured somewhere else and re-typed later is not order taking, it is data entry with a delay. We write into the system of record.
Can AI take the whole order?
For a repeatable order, yes — that is running in production. For anything requiring judgment, a person takes it. The escalation path is defined and tested, not aspirational.
What happens at peak?
That is the case the model exists for. Automation absorbs the repeatable volume so people are free for what needs them.